Privacy Policy

Effective Date: July 18, 2026

Vannex ("Vannex," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, our AI voice receptionist services, and our SMS notifications.

Information We Collect

When you use Vannex's services, we may collect:

  • Contact information you provide, such as your name, business name, email address, and phone number (for example, when booking a consultation or submitting our contact form)

  • Call data, including call recordings, transcripts, and AI-generated summaries produced when your AI voice agent handles an inbound call

  • Mobile phone numbers used to send you automated SMS notifications about your account and call activity

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve your AI voice receptionist service

  • Send you call summaries and notifications by SMS, email, or other integrations you've configured

  • Respond to your questions and provide customer support

  • Communicate with you about your account, billing, or service updates

SMS Communications

If you provide your mobile number and opt in to receive text messages from Vannex, you will receive automated SMS notifications related to your AI voice agent's call activity (such as caller name, number, and call summary).

  • Message frequency varies based on your call volume — you will only receive a message when your AI agent handles a call, not on a fixed schedule.

  • Message and data rates may apply, depending on your mobile carrier and plan.

  • We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Your mobile number is used solely to deliver the SMS notifications you've opted into as part of your Vannex service.

  • You may opt out at any time by replying STOP to any message. You can reply HELP for assistance.

Third-Party Service Providers

To deliver our services, we work with third-party providers who process data on our behalf, including voice AI infrastructure (such as Retell AI), automation/workflow tools (such as Make.com), and messaging providers (such as Twilio). These providers are contractually and technically limited to processing your data only as needed to deliver Vannex's services — they do not use your data for their own independent purposes.

Data Retention

We retain call recordings, transcripts, and contact information for as long as your account is active, or as needed to provide our services, comply with legal obligations, and resolve disputes.

Your Choices

You may:

  • Opt out of SMS notifications at any time by replying STOP

  • Request access to, correction of, or deletion of your personal information by contacting us

  • Cancel your Vannex service at any time (see our Terms of Service for details)

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: contact@vannex.org

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.